Return and Refund Policy

Store Name: Dabix
Last Updated: October 11, 2026

At Dabix, customer satisfaction is our priority. We want you to be happy with your purchase. If something isn't right with your order, we're here to help. Please review our return and refund policy below.

1. Return Window

You may request a return within 30 days of receiving your order. To qualify, items must be unused, in their original condition, and returned with their original packaging and proof of purchase.

2. Return Eligibility

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must include its original packaging, accessories, and any included parts.
• You must provide your order number or proof of purchase.

Items that are damaged due to misuse, altered, or returned incomplete may not qualify for a return, subject to applicable law.

3. How to Request a Return

To initiate a return, please contact our customer support team with your order number and the reason for your return. Our team will review your request and provide instructions for returning the item.

Please do not send items back without contacting us first.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery. Include your order number and clear photos of the item and its packaging, if applicable.

We will review the issue and, where appropriate, arrange a replacement, refund, or other suitable resolution. Dabix will cover reasonable return shipping costs when the return is due to our error or a confirmed defective item.

5. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow 5–10 business days after approval for the refund to be processed by your payment provider. The time it takes for the funds to appear in your account may vary.

If your refund has not arrived within the expected timeframe, please contact your bank or payment provider first. You may then contact our support team for assistance.

6. Return Shipping Costs

For returns due to a change of mind or personal preference, the customer is responsible for return shipping costs unless otherwise stated by Dabix.

If the return is due to a damaged, defective, or incorrect item, Dabix will provide appropriate return instructions and cover reasonable return shipping costs, as applicable.

Original shipping charges are generally non-refundable unless required by applicable law or the return is due to our error.

7. Exchanges

If you would like to exchange an item, please contact our customer support team. Exchanges are subject to product availability and approval. If an exchange is unavailable, we may offer an eligible refund or another appropriate solution.

8. Cancellations

If you wish to cancel your order, please contact us as soon as possible. Orders that have not been processed or shipped may be eligible for cancellation. Once an order has shipped, you may need to follow our standard return procedure.

9. Non-Returnable Items

Certain items may not be eligible for return, including:

• Items clearly marked as final sale or non-returnable before purchase.
• Personalized or custom-made products, where applicable.
• Items that cannot be returned for hygiene or safety reasons, where applicable and permitted by law.

These exclusions do not limit any rights you may have under applicable consumer protection laws.

10. Contact Us

If you have questions about our Return and Refund Policy or need assistance with a return, please contact us:

Store Name: Dabix
Email: [Insert your customer support email]
Website: [Insert your store website]

We appreciate your trust in Dabix and thank you for shopping with us.